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#1 2019-07-08 16:39:51

nordber
Member
Registered: 2019-07-05
Posts: 9

Link SLA to a category

Is it possible to configure it so that when a user selects a category, the SLA assigned to this category will be automatically substituted? GLPI v 9.4.2
Category

Last edited by nordber (2019-07-08 16:44:00)


Glpi 9.4.3

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#2 2019-07-08 16:46:50

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,725

Re: Link SLA to a category

Use Business rules to automatically set SLA's depending on category


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*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
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#3 2019-07-08 17:00:06

nordber
Member
Registered: 2019-07-05
Posts: 9

Re: Link SLA to a category

please describe an example of such a business rule


Glpi 9.4.3

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#4 2019-07-08 17:09:46

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,725

Re: Link SLA to a category

administration>rules>business rules for tickets>

create a rule "MyfirstRule"
active=YES
use rule for : ADD

crtieria :
Category - Name is 1C
action
SLA time to resolve: MySlaCorrecpondingTo1CCategory


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*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.4.4(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1)hebergé sur serveur mutualisé.

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#5 2019-07-09 10:35:18

nordber
Member
Registered: 2019-07-05
Posts: 9

Re: Link SLA to a category

LaDenrée wrote:

administration>rules>business rules for tickets>

create a rule "MyfirstRule"
active=YES
use rule for : ADD

crtieria :
Category - Name is 1C
action
SLA time to resolve: MySlaCorrecpondingTo1CCategory

thank you

Last edited by nordber (2019-07-09 10:35:48)


Glpi 9.4.3

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