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#1 2019-07-04 14:35:12

arapozo
Guest
Registered: 2018-01-17
Posts: 7

Solution Rejection triggers both rejection notification and followup

Hello, I'm trying to have two types of notifications:

1) Notifications for all ticket followups. Configured as event "New Followup".
2) Notification for solution rejection. Configured as event "Solution Rejection".

The problem is that if a user rejects the notification, it triggers both a rejection notification and also a follow up notification so the technician in charge of the ticket gets two emails for that rejection. Is there any way to configure GLPI so that if the event is a rejection of a solution it only triggers a rejection notification and not also a Followup?

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#2 2019-07-22 15:12:27

arapozo
Guest
Registered: 2018-01-17
Posts: 7

Re: Solution Rejection triggers both rejection notification and followup

Any ideas on how to solve this?

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#3 2019-07-22 17:44:21

makeijan
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From: Pontevedra, Galicia
Registered: 2008-01-29
Posts: 324
Website

Re: Solution Rejection triggers both rejection notification and followup

I think this is not possible right now.
IMH,  it doesn't seem such a big problem.

Regards,

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