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Hello friends!
GLPI works only with the so-called Incidents and Requisitions types. From what I understand of ITIL compliance, and by my need I would have to have the option to register an event (an incident without impact, for example a 70% disk space alarm in my monitoring system). My reports would have to come with this separation, for example ... 200 calls of type events throughout the month and another 30 calls of type incidents.
How do you work this type of event in GLPI?
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This is a work in progress feature. I believe there may be a plugin that can meet your needs in the meantime.
https://github.com/ddurieux/glpi_monitoring
The WIP feature is being developed here:
https://github.com/glpi-project/glpi/pull/5477
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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