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#1 2019-06-05 13:38:42

Ruslanss
Member
Registered: 2019-06-05
Posts: 6

GLPI 9.4.2 notifications broke

Hello, problem appeared that notifications not sending anymore, GLPI mail.log with no new records, none in Notification queue. Notifications change from GLPI to CLI and vice versa, executed: /usr/bin/php /var/www/glpi/front/cron.php. Test mail to the administrator in Email followups configuration still delivering test mail. Any ideas what happened?

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#2 2019-06-05 17:24:42

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 958

Re: GLPI 9.4.2 notifications broke

Maybe GLPi task is in stuck ? Did you check in automatic actions ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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#3 2019-06-06 07:23:37

Ruslanss
Member
Registered: 2019-06-05
Posts: 6

Re: GLPI 9.4.2 notifications broke

KKAdmin wrote:

Maybe GLPi task is in stuck ? Did you check in automatic actions ?


Every enabled automatic action in status - Scheduled

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#4 2019-06-06 12:36:19

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 958

Re: GLPI 9.4.2 notifications broke

Sorry - i thought the yellow marked area is status... wink

https://i.imgur.com/lcPtrtq.png

Can you check last run - if already running please reset it.


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#5 2019-06-06 13:02:45

Ruslanss
Member
Registered: 2019-06-05
Posts: 6

Re: GLPI 9.4.2 notifications broke

Probably issue is not automatic actions problem, because nothing appears in Notification queue. For example, making new ticket and assigning it to person generates no notifications.

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#6 2019-06-06 14:08:50

Ruslanss
Member
Registered: 2019-06-05
Posts: 6

Re: GLPI 9.4.2 notifications broke

I've found out what was issue, changed ticket template translation to Latviešu, and ticket notifications stopped working. Reverting back to English fixed issue. Faulty template...

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#7 2019-06-06 15:30:55

Jean-Christophe
Moderator
Registered: 2007-08-22
Posts: 330

Re: GLPI 9.4.2 notifications broke

Well done!!

I think I would have never found this one :-)

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