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#1 2019-06-03 11:20:39

Zinhles
Member
From: NA
Registered: 2019-01-15
Posts: 33

Using Ticket Templates

Good Day

is there a way to link a Ticket Template to a specific group. currently i can link a ticket template to a Catergory, or set a ticket template as a default template. i have already used those. However i want a specific group of people i have loaded using LDAP to use a different template.

GLPI 9.3.0

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#2 2019-06-03 11:31:42

Zinhles
Member
From: NA
Registered: 2019-01-15
Posts: 33

Re: Using Ticket Templates

i am sorted

for interest sake:

I managed to link the Group to a profile. and i can specify on each profile which template it should use.
profile>Assistance>Default ticket template.

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