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#1 2019-05-23 14:05:35

ABglpi
Member
Registered: 2019-01-04
Posts: 14

Escalation Levels

Hi, I am able to setup multiple escalation levels in Service level configuration. But I want the each of these instance to be triggered to different recipients. Currently, only 'automatic reminders of sla' which is associated with 'Ticket Recall' works on this but this way there can be only 1 set of recipients. Is there an alternate to achieve what I want?
Thankyou!

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#2 2019-06-03 11:26:25

Zinhles
Member
From: NA
Registered: 2019-01-15
Posts: 33

Re: Escalation Levels

same problem. did you find a solution.

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#3 2019-06-03 15:20:15

ABglpi
Member
Registered: 2019-01-04
Posts: 14

Re: Escalation Levels

Unfortunately not! But I learnt from a colleague that there might not be an alternate in this case. Recipient list cannot be aligned to the levels of escalation.

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#4 2019-06-19 10:52:19

Zinhles
Member
From: NA
Registered: 2019-01-15
Posts: 33

Re: Escalation Levels

Noted. Thank you.

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