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#1 2019-04-26 10:28:39

Vtom
Member
Registered: 2019-04-26
Posts: 36

predefined category does not work

Hello

I have GLPI 9.1.2 in use, the system runs to its fullest satisfaction as the Inventory incl. Fusion is in use.

I have a question about the ticket itself.

1. Try to define a support group = profile to predefine a category for the modified ticket. When you customize the templates that works too. If you then create a ticket, the predefined category is gone.
Is there a trick? I tested all existing profiles, none of them works.
Alternatively one could do without the category. Would like to hide this but unfortunately not.

Thanks and regards
Tom

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#2 2019-04-26 20:19:31

makeijan
Member
From: Pontevedra, Galicia
Registered: 2008-01-29
Posts: 757
Website

Re: predefined category does not work

GLPI 9.1.2 is too old.
You need to upgrade to get any support.
Regards,

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