You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2009-10-02 16:26:18

Xavi
Guest
Registered: 2009-10-01
Posts: 6

I have Problem with Email notification by ticket

have GLPI 0.72.21 running in windows XP, with XAMPP, the alert notifications when open ticket by mail no work, , no sending mail to admin for GLPI the option Use Email Follow-ups  --> YES

i need help


tengo GLPI 0.72.21 ejecutando en windows Xp, y XAMPP cuando habrimos un ticket por mail no manda la notificaciones a los admin por correo. no manda correo la configuracion esta bien pero no manda el correo automaticamente que un nuevo ticket esta abierto

Offline

#2 2009-10-02 17:23:17

adrianmarsh
Guest
Registered: 2006-08-28
Posts: 379

Re: I have Problem with Email notification by ticket

Run through the basics:

Does the test email work ?
Do you have any security for SMTP turned on on the SMTP server?


GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

Offline

#3 2009-10-02 17:46:36

Xavi
Guest
Registered: 2009-10-01
Posts: 6

Re: I have Problem with Email notification by ticket

the test email work correctly

no have anything security for smtp server

Offline

#4 2009-10-02 19:56:13

Xavi
Guest
Registered: 2009-10-01
Posts: 6

Re: I have Problem with Email notification by ticket

the CRON for 10 minutes no work!..  sad no get the emails tickets sad

Offline

#5 2009-10-04 23:31:38

EricG
Guest
Registered: 2009-09-02
Posts: 3

Re: I have Problem with Email notification by ticket

Xavi,
Glpi uses a PSEUDO-CRON. This means that there needs to be activity on the glpi website for the cron tasks to be performed. Of course your issue might not be related to cron.

Glpi funciona con un PSEUDO-CRON. Eso quiere decir que se necesita actividad en la web de glpi para que se ejecute el cron. A ver si tu problema es realmente relacionado al cron...

Offline

#6 2009-10-05 20:43:41

Xavi
Guest
Registered: 2009-10-01
Posts: 6

Re: I have Problem with Email notification by ticket

Ericg you're right, the problem is the cron has this stage is that I realize. know any solution to make this run automatically without being navevgando in GLPI on windows xp? a. bat or something?

Tienes toda la Razon EricG, el problema es el CRON ha estas alturas es que me doy cuenta. sabes alguna solucion para hacer que esto se ejecute automaticamente sin estar navevgando en GLPI en windows xp ? un .bat o algo por el estilo ??

Offline

#7 2009-10-08 16:42:31

adrianmarsh
Guest
Registered: 2006-08-28
Posts: 379

Re: I have Problem with Email notification by ticket

Xavi,

There are instructions in the wiki for how to setup a scheduled task (windows) or a cron (linux).

Ljone - If you have the same issue, then please read above.  If your test emails are ok, then the "mechanism" for sending the emails is fine. What you need to look at is the logical setup of:

a) what you've actually asked GLPI to notify you of (ticket creation, update etc)
b) Is there activity of GLPI to make the pseudo-cron work, or do you need the Scheduled Task (see wiki).

http://www.glpi-project.org/wiki/doku.p … ig:crontab


GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

Offline

#8 2009-10-20 15:54:10

Xavi
Guest
Registered: 2009-10-01
Posts: 6

Re: I have Problem with Email notification by ticket

done, adrianmarsh work correctly thank, problem result
smile

Offline

#9 2009-12-01 18:44:10

adriana
Guest
Registered: 2009-12-01
Posts: 2

Re: I have Problem with Email notification by ticket

Hello i have a problem to configurate the notifications
the test email in not ok
the configuration i use and smtp server with an acount an password
i need to configurated the gateway to? i cofigurate it like this: introduce the ip of the server and in the parto that says conecction option i don't put nothing.
but the notification don`t work i have an error that says "SMTP Error: Could not connect to SMTP host."
what can i do? sad

Offline

#10 2009-12-01 19:02:46

adrianmarsh
Guest
Registered: 2006-08-28
Posts: 379

Re: I have Problem with Email notification by ticket

sounds to me like a networking issue.
can you ping from a shell prompt on your GLPI machine to the smtp server??


GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

Offline

#11 2012-10-16 18:25:51

avillamarin
Guest
Registered: 2012-06-18
Posts: 7

Re: I have Problem with Email notification by ticket

Si estas utilizando una cuenta de correos empresarial debes de validar que la cuenta exista en el directorio del servidor de correos a su vez validar el usuario y clave sean las correctas, y un detalle importante la direccion IP del servidor debe ser la correcta

Saludos desde Venezuela

Offline

#12 2014-04-09 19:33:31

cotitopty
Guest
Registered: 2013-08-29
Posts: 18

Re: I have Problem with Email notification by ticket

yo tenia el mismo el problema ahora mismo estoy configurando segun lo que an dicho aqui, lo pruebo y al rato les comento como me fue.

Offline

#13 2014-04-16 19:26:59

cotitopty
Guest
Registered: 2013-08-29
Posts: 18

Re: I have Problem with Email notification by ticket

Xavi wrote:

done, adrianmarsh work correctly thank, problem result
smile


me podrias ayudar?? tengo el mismo problema que tu tenias yo utilise la guia que dejaron en este link http://www.glpi-project.org/wiki/doku.p … ig:crontab pero aun no funciona.

Offline

Board footer

Powered by FluxBB