Forum GLPI-Project

Taras_

Member

From: Russia

Registered: 2006-04-25

Posts: 57

Website

Solution's author placeholder for email notifications

Hi All,

Right now we have these placeholders for solution:

##ticket.solution.approval.author##    Approver
##ticket.solution.approval.date##    Solution rejection date
##ticket.solution.approval.description##    Solution rejection comment
##ticket.solution.description##    Solution
##ticket.solution.type##    Solution type
##ticket.solvedate##    Date of solving

Solution is just special form of followup with date, description and ...author, which we miss right now.
I format followups like "Author, date: comment", but for solution it looks like it came from noone. Of corse, I can use ##ticket.assigntousers##, but it's not always true that solution author and ticket's owner is same person and we can have multiple assignees.

So would be great to have ##solution.author## as well.

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Multiple GLPI instances. Thanks to developers!

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Solution's author placeholder for email notifications

Yes we really need this.
Please vote here for it https://glpi.userecho.com/communities/1 … -templates

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

eduardofsr

Member

Registered: 2015-06-01

Posts: 5

Re: Solution's author placeholder for email notifications

Only 13 of us want this?!

scmi

Member

From: Germany

Registered: 2009-02-10

Posts: 80

Re: Solution's author placeholder for email notifications

We use ##ticket.lastupdater## in Tickets (close)

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Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1

babai93

Member

Registered: 2020-12-03

Posts: 3

Re: Solution's author placeholder for email notifications

We use ##ticket.lastupdater## in Tickets (close)

when a resolved ticket get approved by the requester he became the ##ticket.lastupdater##, so this is not the solution.

I am seeking a solution if the ticket is closed by the Requester himself.

digisam

Member

Registered: 2021-09-17

Posts: 9

Re: Solution's author placeholder for email notifications

I have the same problem.