Forum GLPI-Project

wroblem

Member

Registered: 2019-03-12

Posts: 3

fusioninventory agent doesn't work, "can't decode json"

Hi,

I've encountered some problem with GLPI and fusioninventory agents. I'm trying to add new computers to my glpi repository, I've installed the newest agent (tried also older ones) and when I'm forcing manuall inventory or an automatic one - nothing happens. I've checked agent logs and I found these errors:

[error] [http client] Can't decode JSON content, starting with <?xml version='1.0' encoding='UTF-8'?>

New computer with new agent won't appear in database in glpi. Can you help me? I'm sure, that I've provided correct server path etc. Where is the problem ? GLPI side or Fusioninventory agent on computer side ?

Best regards,
Michał

HaZet

Member

From: Augsburg, Germany

Registered: 2016-01-12

Posts: 14

Re: fusioninventory agent doesn't work, "can't decode json"

You have installed the Fusioninventory for GLPI plugin in GLPI? Which version of GLPI? Which version of the plugin?

wroblem

Member

Registered: 2019-03-12

Posts: 3

Re: fusioninventory agent doesn't work, "can't decode json"

GLPI 9.1.4 , fusioninventory plugin 9.1.1.1. I'd like add that I'have used it succesfully for a while (~100 devices) and something bad happend recently, new agenets doesn't show up in database (i'm doing everthing as always, which was working). There was no updates etc. New computers have Windows 10, I'm wondering wheter it might be a problem..

Looking forward for any advices .

HaZet

Member

From: Augsburg, Germany

Registered: 2016-01-12

Posts: 14

Re: fusioninventory agent doesn't work, "can't decode json"

And the computers already in the database? I had a similar problem with windows 10 agent. Some work, some not. What helped was to give all permissions to everyone the directory <Fusion-Agent>/var. Unfortunatly I am not the Windows-Specialist...

wroblem

Member

Registered: 2019-03-12

Posts: 3

Re: fusioninventory agent doesn't work, "can't decode json"

Ok, I've updated fusioninventory plugin and restarted - it's working now.