You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2019-02-15 10:24:22

uknowx5
Guest
Registered: 2016-03-04
Posts: 170

Business rules do not run

Hello, I have created a rule that when there is a ticket and I assign it to the administrator, it is automatically changed to the technical group "test glpi" but it does not work. How can I force this rule?

Only works with new tickets that are previously assigned to the administrator technician or does it work for tickets already created?

ilm91c.jpg

Offline

#2 2019-02-19 14:44:19

mcgowan
Member
Registered: 2019-02-19
Posts: 2

Re: Business rules do not run

Check your entity where you created rules and where you created task.

Offline

#3 2019-02-19 15:13:11

uknowx5
Guest
Registered: 2016-03-04
Posts: 170

Re: Business rules do not run

mcgowan wrote:

Check your entity where you created rules and where you created task.


me puedes mostrar una captura de donde verificar esto?

Offline

#4 2019-02-19 15:14:53

uknowx5
Guest
Registered: 2016-03-04
Posts: 170

Re: Business rules do not run

mcgowan wrote:

Check your entity where you created rules and where you created task.


Can you show me a screenshot of where to verify this?

Offline

#5 2019-02-19 21:50:29

mcgowan
Member
Registered: 2019-02-19
Posts: 2

Re: Business rules do not run

a167nk.png
9vjh4g.png
sgoemp.png

When creating a new object, always check the current organization of the user.

23jjomh.png
rvlzmg.png

Offline

#6 2019-03-05 09:39:57

uknowx5
Guest
Registered: 2016-03-04
Posts: 170

Re: Business rules do not run

I know how rules are created, but the rule that I believe does not work.

I have user requests that are assigned to a technical group. When a technician assigns that request, I want that technical group to disappear. I have created that rule but it is not working

img_a20065.jpg

Offline

Board footer

Powered by FluxBB