Forum GLPI-Project

barcelosj

Member

Registered: 2019-02-13

Posts: 13

hide "satisfaction survey" to technicians

Hi,

I have configured GLPI to send satisfaction surveys to the costumers. This functionality is working perfectly, but I need to hide the replies to the technician profile, because I want that the costumers doesn't feel intimidated by writing an unsatisfactory review that can be seen by the technician that solved the problem reported.I don't know how hide this satisfaction survey.

Anyone can help me?

Thanks!

barcelosj

Member

Registered: 2019-02-13

Posts: 13

Re: hide "satisfaction survey" to technicians

anyone?

makeijan

Member

From: Pontevedra, Galicia

Registered: 2008-01-29

Posts: 757

Website

Re: hide "satisfaction survey" to technicians

Just remove the Statistics Read permission from their profile

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barcelosj

Member

Registered: 2019-02-13

Posts: 13

Re: hide "satisfaction survey" to technicians

Makeijan, thank you for your reply, but the technician profile already has unchecked the "statistics read" check box and the technicians still have permissions to see the satisfaction surveys.

Click here to see the permissions

Any other idea?

Thank you!