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#1 2019-01-09 18:09:42

xx3ddfan
Guest
Registered: 2013-04-18
Posts: 31

Duplicate Emails on Creation/Update/Deletion of Ticket

Administration > Mail Queue will show the email and say "Number of tries of sent” with a number larger than 1. For example, a ticket says number of tries of sent = 13. The email successfully is sent and received 13 times, but the Mail Queue thinks it didn't send successfully and retries over and over again. This occurs when a ticket is created on the interface, is updated on the interface, or is deleted on the interface. Any thoughts? Been trying to fix this for days

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#2 2019-01-10 10:14:50

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,945

Re: Duplicate Emails on Creation/Update/Deletion of Ticket

Version of glpi used?
The notification is sent 13 times to the same recipient?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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