You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2019-01-04 10:08:47

ABglpi
Member
Registered: 2019-01-04
Posts: 2

Notifications are not sent out to watcher, requester

we are into v9.3.1, notification templates are set to send emails to 'administrator','followup author','requester','technician in charge of the ticket','watcher' in that order, however, only admins receive emails (people with Recursive admin profile access), no one else receives any notifications. How to resolve that?
Also, emails are not triggered in real time, only in batches twice or thrice a day. How to schedule the email sender in real time?

Offline

#2 2019-01-05 13:25:44

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 876

Re: Notifications are not sent out to watcher, requester


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.2.3 /Ubuntu 16.04.4 LTS
Apache/2.4.18 (Ubuntu) - PHP 7.0.30-0ubuntu0.16.04.1 - MySQL 5.7.22-0ubuntu0.16.04.1

Offline

#3 2019-01-07 16:59:53

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,509

Re: Notifications are not sent out to watcher, requester

Where are define your notification? in root entity? recursively?
Where are created your users?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Offline

#4 2019-01-14 11:10:25

ABglpi
Member
Registered: 2019-01-04
Posts: 2

Re: Notifications are not sent out to watcher, requester

Yes, Notifications are set up at root level (recursive)
Users are first created at root level , then authorization is given to each user to the required entity and mapping with root alone is removed.
Do you think this is causing the problem?

Offline

#5 2019-01-14 16:32:01

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,509

Re: Notifications are not sent out to watcher, requester

Perhaps if your ticket is created in root entity


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Offline

Board footer

Powered by FluxBB