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How can I prevent users from responding to a closed ticket and having a new ticket sent by email?
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any help?
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Don't close to fast. You can solve the ticket and use the automatic to close it in 3 weeks
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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You can't: a reply to a closed ticket will create a new one linked to the closed ticket
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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You can't: a reply to a closed ticket will create a new one linked to the closed ticket
Of course, I want to avoid this precisely. it's possible?
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