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#1 2018-12-06 15:03:00

mlaura42
Member
Registered: 2018-12-06
Posts: 1

Attribution of the call to myself does not activate rule

I have a rule for calls that when adding / updating the same, depending on the assigned technician, the same is added to a defined group.
When I perform the assignment manually, that is, I choose the technician (who is not me) the rule is added. But if I add the call to myself (by the shortcut) the rule is not activated. Tests performed in version 9.3.3

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#2 2019-01-03 18:26:00

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,037

Re: Attribution of the call to myself does not activate rule

Is the rule of assigned technician matched with you?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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