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#1 2018-12-06 15:03:00

mlaura42
Member
Registered: 2018-12-06
Posts: 1

Attribution of the call to myself does not activate rule

I have a rule for calls that when adding / updating the same, depending on the assigned technician, the same is added to a defined group.
When I perform the assignment manually, that is, I choose the technician (who is not me) the rule is added. But if I add the call to myself (by the shortcut) the rule is not activated. Tests performed in version 9.3.3

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