You are not logged in.


 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2018-12-05 20:01:03

Registered: 2018-11-21
Posts: 6

GLPI Email receiver rules rejecting emails

Hello Everyone.
Now i am facing issues regarding Email receiver rules where emails triggered from my customer systems, GLPI is not creating the tickets based on the rules and it is rejecting it. The rule i created was based on "From Email header" what contain customer domain, and another criteria for subject what contains "New Ticket incident" and it is just refusing creating the ticket.
I did then a test by changing the "from email header" to my personal email and i just forwarded the same email it was triggered from my customer to the email receiver registered with GLPI and Shazan! it was created correctly. then the unique explanation i have is that GLPI is refusing somehow the emails what are generated automatically.

Anyone can help me and give me some guidance on how to solve this?
thank you


Board footer

Powered by FluxBB