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#1 2018-12-05 18:47:09

Registered: 2018-11-08
Posts: 2

real time tracking / solution?

The person who is going to follow the ticket solution comes out in the morning with several tickets.

From 8 am to 9 am, it solves ticket 1.
From 9:00 am to 11:00 am, you solve ticket 2.
From 11am to 12:30 p.m., ticket 3 is solved.
From 2:00 p.m. to 5:00 p.m., it solves ticket 4
From 5:00 p.m. to 6:00 p.m., ticket 5 is solved.

Back to the place where you have your computer and will "close" the tickets, but when closing all are closed at 6pm, which is not true since ticket 1 is at 9am, ticket 2 is at 11am.

The person who does the accompaniment DOES NOT have access to the computer during the calls, so you can NOT close the ticket when you finish, you can only close the ticket at 6:00 pm.

How to put field for day and time of actual attendance in the monitoring and solution tabs?

Thank you.


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