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#1 2018-12-03 10:36:31

carlosbmc
Guest
Registered: 2016-12-01
Posts: 112

Technician as a Self-Service for other technicians in same entity

Hello,

there is any way to technician of Departament1  create tickets to another department2 (gGLPI Group) as a self-service in order to technician of Departament1 can not see private follows of Departament2 technician.

Both Departaments 1 and 2,  are in the same entity because have to receive tichets from other Dapartaments,  and we want to avoid to change between entities every time.

Thank you


GLPI 9.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 5.6.30

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#2 2018-12-03 12:52:04

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,759

Re: Technician as a Self-Service for other technicians in same entity

Right Create tickets is for all your entity. So you can create a ticket with Departments 1 or 2 as requester group


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2019-01-09 23:04:07

carlosbmc
Guest
Registered: 2016-12-01
Posts: 112

Re: Technician as a Self-Service for other technicians in same entity

Thank you,  but I need to know if

It is possible to hide Private Follows to another technician or another group?  (in the same entity)

or

In a ticket is possible to hide private follows to another technician which is requester of this ticket and is not assigned as technician of this ticket? (in the same entity)

Any way to write private comments on a ticket?


GLPI 9.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 5.6.30

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#4 2019-01-10 09:40:25

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,759

Re: Technician as a Self-Service for other technicians in same entity

No you can't hide a private followup based on actor assigned


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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