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#1 2018-08-20 20:29:27

squidy
Member
Registered: 2008-09-01
Posts: 47

Rule to assign 2 o more group to a ticket

Hi..
I'm trying to create a rule to assign 2 or more groups to a ticket automatically. However, it does not work.
Is there a way to do that?

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#2 2018-08-20 20:30:38

squidy
Member
Registered: 2008-09-01
Posts: 47

Re: Rule to assign 2 o more group to a ticket

Before I forget, the version of my GLPI is 9.2.2.

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#3 2018-08-22 01:24:54

squidy
Member
Registered: 2008-09-01
Posts: 47

Re: Rule to assign 2 o more group to a ticket

Anyone?

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#4 2018-08-22 18:59:26

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Rule to assign 2 o more group to a ticket

Do you want 2 groups in 1 ticket ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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#5 2018-08-22 20:52:12

squidy
Member
Registered: 2008-09-01
Posts: 47

Re: Rule to assign 2 o more group to a ticket

Yes.. I can assign multiple groups manually... However, I want to configure a rule to do that automatically..

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#6 2021-01-26 04:18:51

le kim ngan
Member
Registered: 2021-01-16
Posts: 4

Re: Rule to assign 2 o more group to a ticket

If you want to assign to many groups or people, you create a rule (by category / by Location, depending on you)
If I want to add many groups manually at the same time, I still don't know how because I don't want to follow the rule, that is, is there a way to click the plus sign many times before pressing the save button instead of the current one The group has to save 1 time and then add another group. It's a bit inconvenient

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