Forum GLPI-Project

echicor

Member

From: Bad Zwischenahn

Registered: 2018-08-13

Posts: 8

No editor in Knowledgebase in V9.3.0

Hi @all,

after a new installation of GLPI 9.3.0 i can add knowledgebase-articles, but only without text - only a header is possible.
Adding an aticle i have no editor for the text of article.

Can anybody help? ;-)

Thanks.
Best regards
echicor

PS: sorry for my bad englisch

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GLPI 9.3.0 | Ubuntu 16.04.4 LTS
vServer with Plesk

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: No editor in Knowledgebase in V9.3.0

I can't believe want you write. Glpi demo screenshot: https://i.imgur.com/TnggOCw.png
Can you provide a picture from the missing ?

(maybe you did not have install all requirements)

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GLPI 9.3.3

echicor

Member

From: Bad Zwischenahn

Registered: 2018-08-13

Posts: 8

Re: No editor in Knowledgebase in V9.3.0

Hi,

the screenshot you can find under https://i.imgur.com/Cc2CwSk.png

I used the normal webinstaller of glpi.

Last edited by echicor (2018-08-13 20:42:10)

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GLPI 9.3.0 | Ubuntu 16.04.4 LTS
vServer with Plesk

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: No editor in Knowledgebase in V9.3.0

That's not normal...

1. Pleasre restart apache and clean browser cache.
2. During the install you have all tests passed. (green marks)?

Maybe something is missing https://glpi-install.readthedocs.io/en/ … s.html#php.

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

echicor

Member

From: Bad Zwischenahn

Registered: 2018-08-13

Posts: 8

Re: No editor in Knowledgebase in V9.3.0

I restarted the server and cleaned the browser cache - the editor is not available

During the install i have all testes passed exceptet the two one in screenshot under https://i.imgur.com/3OfPcN5.png
But i don't think that these two red marks caused the problem

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GLPI 9.3.0 | Ubuntu 16.04.4 LTS
vServer with Plesk

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: No editor in Knowledgebase in V9.3.0

Check the logfiles for errors:
PHP Errors are record in glpi/files/_log/php_error.log
SQL Errors are record in glpi/files/_log/sql_error.log

If you don't see errors please activate debug mode

1. Requires a super-admin profile
2. Menu Setup / General -> Setup General tab -> Logs in files (SQL, email, cron…): Yes
3. Menu Settings -> Use GLPI in Mode: Debug

ps:
I don't think that this extensions are necessary for the editor too.
Do you have the editor in ticket / issue section ?

Last edited by KKAdmin (2018-08-13 21:31:49)

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##############################################
GLPI 9.3.3

echicor

Member

From: Bad Zwischenahn

Registered: 2018-08-13

Posts: 8

Re: No editor in Knowledgebase in V9.3.0

I only can find these error which is very often in the php-error.log

[2018-08-13 19:46:29] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/vhosts/lightforce-one.de/glpi.lightforce-one.de/inc/toolbox.class.php line 657
  *** PHP Warning(2): file_exists(): open_basedir restriction in effect. File(/usr/share/doc/php/tcpdf/examples/images/) is not within the allowed path(s): (/var/www/vhosts/lightforce-one.de/:/tmp/)
  Backtrace :
  :                                                  
  vendor/tecnickcom/tcpdf/tcpdf_autoconfig.php:96    file_exists()
  vendor/tecnickcom/tcpdf/tcpdf.php:111              require_once()
  vendor/composer/ClassLoader.php:444                include()
  vendor/composer/ClassLoader.php:322                Composer\Autoload\includeFile()
  :                                                  Composer\Autoload\ClassLoader->loadClass()
  inc/glpipdf.class.php:42                           spl_autoload_call()
  inc/autoload.function.php:358                      include_once()
  :                                                  glpi_autoload()
  inc/config.class.php:1124                          spl_autoload_call()
  inc/config.class.php:2178                          Config->showFormUserPrefs()
  inc/commonglpi.class.php:478                       Config::displayTabContentForItem()
  ajax/common.tabs.php:92                            CommonGLPI::displayStandardTab()

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GLPI 9.3.0 | Ubuntu 16.04.4 LTS
vServer with Plesk

echicor

Member

From: Bad Zwischenahn

Registered: 2018-08-13

Posts: 8

Re: No editor in Knowledgebase in V9.3.0

ps:
I don't think that this extensions are necessary for the editor too.
Do you have the editor in ticket / issue section ?

No, there is the editor also missing

Last edited by echicor (2018-08-13 21:59:44)

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GLPI 9.3.0 | Ubuntu 16.04.4 LTS
vServer with Plesk

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: No editor in Knowledgebase in V9.3.0

Can you check the time ?
If you try to write a kb do you get a new entry?

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

echicor

Member

From: Bad Zwischenahn

Registered: 2018-08-13

Posts: 8

Re: No editor in Knowledgebase in V9.3.0

I wrote a new kb but there is no entry in the error-log..

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GLPI 9.3.0 | Ubuntu 16.04.4 LTS
vServer with Plesk

orthagh

Administrator

From: TECLIB - CAEN

Registered: 2010-11-30

Posts: 662

Website

Re: No editor in Knowledgebase in V9.3.0

If you can't get the tinymce editor in kb article edition, it's probably a javascript error, open the developper tools of your browser (often F12 key) and check console tab for errors.

echicor

Member

From: Bad Zwischenahn

Registered: 2018-08-13

Posts: 8

Re: No editor in Knowledgebase in V9.3.0

There are some errors - see there: https://imgur.com/a/lPKcFYO

Some Files are located unter tiny-mce...but not all of the errors

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GLPI 9.3.0 | Ubuntu 16.04.4 LTS
vServer with Plesk

orthagh

Administrator

From: TECLIB - CAEN

Registered: 2010-11-30

Posts: 662

Website

Re: No editor in Knowledgebase in V9.3.0

Your installation of GLPI seems broken, get the official archive and copy the files to try to restore missing ones (do backups)

echicor

Member

From: Bad Zwischenahn

Registered: 2018-08-13

Posts: 8

Re: No editor in Knowledgebase in V9.3.0

Ok, that is it.
I copied all the files new to the server - now I can edit KBs.

Thank you

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GLPI 9.3.0 | Ubuntu 16.04.4 LTS
vServer with Plesk