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#1 2018-07-24 19:17:36

horinius
Guest
Registered: 2018-07-23
Posts: 9

"Leave request" form not working with accented characters in name

(I previously posted this bug as French in http://forum.glpi-project.org/viewtopic.php?id=164095 but since there's no reply there, I suppose I'd better post it as English here)

Hello,

In the "Leave request" form, I found that if Active Directory user's name contains accented characters, the resultant ticket created at the end will contain no name at all!

As I don't know how to attach images in this post, I'm going to describe the matter in words.

If I have a user whose name is "Test Aaaaa", the ticket will contain the following message:

Default
------------------------
1) User : Test Aaaaa
2) Leave date : 2018-07-24
3) Comments :

However, if the name is "Test Aéééé", the ticket would been like this:

Default
------------------------
1) User :
2) Leave date : 2018-07-24
3) Comments :

This would be a big issue if the requester did not pay attention and I would have to ask him again whom he was talking about.  This is very annoying to end-user/requester.

Please tell me what to do to fix this bug.

NB: GLPI was installed by a coworker of mine but he is super busy.  He just gave me all the admin rights but I know absolutely nothing about GLPI.  So please forgive my newbie questions.

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#2 2018-08-08 11:58:02

horinius
Guest
Registered: 2018-07-23
Posts: 9

Re: "Leave request" form not working with accented characters in name

Is there anybody in this forum?

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#3 2018-08-09 13:42:13

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,295

Re: "Leave request" form not working with accented characters in name

glpi version ?
formcreator version ?
linux server ? windows server ?


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.2.4(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0+dashboard 0.8.9)hebergé sur serveur mutualisé.
*GLPI 9.3.3  en test (ubuntu 18.04 mariadb 10.2.4)

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#4 2018-08-09 17:55:13

horinius
Guest
Registered: 2018-07-23
Posts: 9

Re: "Leave request" form not working with accented characters in name

At the bottom of every page, I have this:

GLPI 9.1.2 Copyright (C) 2015-2016 Teclib' and contributors - Copyright (C) 2003-2015 INDEPNET Development Team
FusionInventory 9.1+1.0 - Copyleft © 2010-2016 by FusionInventory Team

So, GLPI version = 9.1.2

But how do I get formcreator version?  I only have access through web server.

It's on a Linux server (Debian 8) but I don't have the login & password and my colleague is currently in vacations....

Thanks a lot

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#5 2018-08-10 00:09:25

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,295

Re: "Leave request" form not working with accented characters in name

have a look at setup>plugins then you will see installed plugins list and versions


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.2.4(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0+dashboard 0.8.9)hebergé sur serveur mutualisé.
*GLPI 9.3.3  en test (ubuntu 18.04 mariadb 10.2.4)

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#6 2018-08-10 11:55:51

horinius
Guest
Registered: 2018-07-23
Posts: 9

Re: "Leave request" form not working with accented characters in name

Thanks.
Please close this thread.  The discussion has been moved to "Plugin" forum.

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