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#1 2016-04-18 05:10:03
- tyrone.wyatt
- Member
- Registered: 2013-02-24
- Posts: 72
GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
Processing ticket option is missing from My Settings/Preferences > Print to PDF.
My Settings/Preferences:
Print ticket:
Running GLPI 0.90.3 with PDF plugin 1.0 and 1.0.1.
Last edited by tyrone.wyatt (2016-04-18 05:41:49)
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#2 2016-04-29 11:49:55
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
I don't understand because this table is define only one time: for item and for Mys settings
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GLPI from 0.72 to dev version
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#3 2016-04-29 13:23:45
- tyrone.wyatt
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- Registered: 2013-02-24
- Posts: 72
Re: GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
Okay.
When we print to PDF tickets we need to tick processing ticket and items.
We would like to save these options in my settings.
In my settings for print to PDF tickets there isn't an option for processing ticket.
Processing ticket is missing from my settings for tickets.
My Settings/Preferences:
Print ticket:
Last edited by tyrone.wyatt (2016-05-02 03:00:00)
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#4 2016-05-12 12:55:03
- tyrone.wyatt
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- Registered: 2013-02-24
- Posts: 72
Re: GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
Bump
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#5 2016-05-12 20:18:44
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
Je ne peux renvoyer que ce que le coeur me transmet.
TimelineTicket n'existe pas, c'est juste un regroupement d'onglet.
Lorsque je suis dans un ticket, je peux le reconstituer mais dans les préférences j'ai une constitution globale des éléments suivant les objets et timeline n'est pas un objet.
Donc là, je ne peux rien faire
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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#6 2016-05-12 22:48:05
- tyrone.wyatt
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- Registered: 2013-02-24
- Posts: 72
Re: GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
Sorry I don't know French but from what i read in Google translate I gather it can't be done as processing ticket is a tab grouping.The option for ticket processing doesn't exist outside if the tickets page.
In preferences could you make another grouping. So processing ticket option really selects tasks, follow ups, documents and solutions?
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#7 2016-05-13 09:30:01
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
No i can't add an other option because this option is not correct for core processing that i use.
If you conserve old tabs, you have options for tasks, followups, documents and solution
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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#8 2016-05-13 10:02:21
- tyrone.wyatt
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- Registered: 2013-02-24
- Posts: 72
Re: GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
Yes I enabled old tabs but solution isn't a ticket preference.
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#9 2016-05-13 10:53:08
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: GLPI - PDF plugin 1.0 missing Processing ticket option in preferences
in ticket preference you have 4 options but you can have Timeline option
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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