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#1 2015-12-03 07:25:38

shrek000
Member
Registered: 2013-10-26
Posts: 50

Send satisfaction survey

Hello!
How to activate a satisfaction survey?
1. Email notifications are enabled.
2. Notification template (Ticket Satisfaction) exists.
3. Notification Ticket Satisfaction is active

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#2 2015-12-03 08:33:08

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Send satisfaction survey

Activate surveys in entity settings


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2015-12-03 08:45:19

shrek000
Member
Registered: 2013-10-26
Posts: 50

Re: Send satisfaction survey

what kind of settings? can't find...

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#4 2015-12-03 09:46:06

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Send satisfaction survey

Hi,
GLPI version ?

in 0.90 it is here :(in previous versions some items may not exist)

administration>entities>[select entity or root]>assistance TAB>configuring staisfaction survey section>

Configuring the satisfaction survey=internal
Create survey afterwards=as soon a possible
Rate to trigger survey.    =disable
Duration of survey= 10 days


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#5 2015-12-03 11:41:10

shrek000
Member
Registered: 2013-10-26
Posts: 50

Re: Send satisfaction survey

Thanks, found it! ))
what is the difference between internal from external?
and what influences the setting "Rate to trigger survey"?

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#6 2015-12-03 11:45:28

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Send satisfaction survey

internal : glpi creates a new tab for satisfaction in ticket.
external : glpi sends an url pointing to external sofwares for survey : lime survey, ....

rate to trigger : disable : each ticket closure will generate survey, 10% : 1 closure/10  will generate survey, and so on...


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#7 2015-12-03 12:07:09

shrek000
Member
Registered: 2013-10-26
Posts: 50

Re: Send satisfaction survey

for the emergence of a new tab, it is necessary to change the rights in your profile?
The "trigger to rate" applicable to the author or specialist?

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#8 2015-12-03 12:12:17

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Send satisfaction survey

for the emergence of a new tab

must first close ticket


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#9 2015-12-03 12:27:41

shrek000
Member
Registered: 2013-10-26
Posts: 50

Re: Send satisfaction survey

the author approved, the ticked is closed, but the author has no additional tabs

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#10 2015-12-03 12:30:17

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Send satisfaction survey

HI,
(again) GLPI version ?
out of the box or upgraded from earlier version ?


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#11 2015-12-03 13:35:55

shrek000
Member
Registered: 2013-10-26
Posts: 50

Re: Send satisfaction survey

GPLI 0.90.1, upgraded

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#12 2015-12-04 13:14:46

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Send satisfaction survey

When the ticket is closed, you must wait automatic task to generate satisfaction survey.
Have you activate it? in which mode? delay of execution?


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#13 2015-12-04 14:36:08

shrek000
Member
Registered: 2013-10-26
Posts: 50

Re: Send satisfaction survey

Configuring the satisfaction survey = internal survey
Create survey afterwards = As soon as possible
Rate to trigger survey = Disabled
Duration of survey = 10 days
For tickets closed after = 2015-12-03 13:46

tickets Opening date    2015-12-03 14:18


Automatic action - createinquest
Run frequency = Daily
Status = scheduled
Run mode = GLPI
Run period = 0 -24

Last run list Automatic action - createinquest
2015-12-04 14:30    Start               0.000 seconds      0    Run mode: GLPI
                             End               0.128 seconds      0    Action completed, no processing required

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