Forum GLPI-Project

balrajmatt

Member

Registered: 2015-11-03

Posts: 38

Is there an Email Log

Hi

I would like to see a Log of emails that were sent when a new ticket was created.

Is there anyway to see such a list ?

Thanks for your reply

Regards
Matt

orthagh

Administrator

From: TECLIB - CAEN

Registered: 2010-11-30

Posts: 662

Website

Re: Is there an Email Log

Hi.

Yes, you'll find the mail.log in glpi/files/_logs/ directory.

Detox

Member

From: North Carolina USA

Registered: 2012-12-03

Posts: 70

Re: Is there an Email Log

I have looked in this folder and see nothing regarding emails.  I am on Ubuntu 20.04 with latest GLPI.  Would an email log be hiding somewhere else? I cannot get the email notification to work, and cannot find any log to figure out why

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Remember,  Technology is our Friend!

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: Is there an Email Log

check administration>mail queue> trash can.
you'll see if mail where generated and sent by glpi and when.

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Detox

Member

From: North Carolina USA

Registered: 2012-12-03

Posts: 70

Re: Is there an Email Log

Hi.

Yes, you'll find the mail.log in glpi/files/_logs/ directory.

there was no mail.log there or anyplace on the hard drive after installing GLPI.  Based on your location, I created the log and match the ownership and permissions of the others.
It began to populate when I resumed testing the notification piece.

Thanks for pointing me to where is should have been.  I wonder why it was not created on install.  I duplicated the install on a second PC to see if I messed up a step.  the install went well, no errors, and no mail.log present.

Curious as to why

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Remember,  Technology is our Friend!

mecmav

Member

From: Brasil

Registered: 2019-03-22

Posts: 326

Re: Is there an Email Log

Try install an older release, such as 9.4.2, 9.4.3 and so on ..

Look if the behavior about non-existance of mail.log is still there.

Maybe it is a issue from the latest version, or not.

Zakharov69

Member

Registered: 2017-11-17

Posts: 36

Re: Is there an Email Log

Check this option

https://dropmefiles.com/XG4tJ

max_it

Member

Registered: 2020-09-08

Posts: 13

Re: Is there an Email Log

Hi.

Yes, you'll find the mail.log in glpi/files/_logs/ directory.

there was no mail.log there or anyplace on the hard drive after installing GLPI.  Based on your location, I created the log and match the ownership and permissions of the others.
It began to populate when I resumed testing the notification piece.

Thanks for pointing me to where is should have been.  I wonder why it was not created on install.  I duplicated the install on a second PC to see if I messed up a step.  the install went well, no errors, and no mail.log present.

Curious as to why

For me (version 9.4.6) that don't work. I created folder (that was missing) and the mail.log file (apache can write in it) and nothing is going inside the file..
Any hint?
Thank you

Zakharov69

Member

Registered: 2017-11-17

Posts: 36

Re: Is there an Email Log

Check this:
https://prnt.sc/uisg5t

max_it

Member

Registered: 2020-09-08

Posts: 13

Re: Is there an Email Log

thank you.
But it was already like this

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Re: Is there an Email Log

Check in the configuration files or apache config if u set a differente directory for log.