Forum GLPI-Project

collin

Member

Registered: 2009-02-10

Posts: 1

2 Questions: rules based on email address / pending status FR

First of all, great system! Love the rules system.

I have two questions / FR's:
1)  Is it possible to set a ticket to 'Pending state' accompanied with a date to automatically change the state back to 'Processing'? For instance, I made an appointment for next week on monday, then I would not want to see the ticket until that day.

2)  When an unknown email address emails GLPI a ticket is created, but the Requester field remains empty. I cannot make a rule based on the email address. I would like to create a rule based on the ending of the senders email address (in case of an unknown email address). For instance, we have a customer who has a domain 'customerA.com'. I want each ticket created from an email address ending in @customerA.com assigned to the group 'Tickets from CustomerA'.

[Edit after reading FAQ ]
GLPI version: 0.71.2
Running on Xampp on Windows

Last edited by collin (2009-02-10 18:49:17)

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: 2 Questions: rules based on email address / pending status FR

1) no it's not possible actually in GLPI

2) Humm it's not possible with the rules system . You could'not create the users before in GLPI ?

Another way would be to use entity for each customer and create email adress for support for each custormers

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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