Problem editing profiles in GLPI 0.71.5

tiuk · 2009-01-31 19:12:30

Hello all. I am using GLPI 0.71.5 with OCS NG (v1.01 I believe.). OCS has been running on its own for about six months and has worked fine. GLPI was just installed within the past week. It seems to work, I managed to get most of the data from OCS imported (except software for some reason, but that's a separate issue).

The problem I'm having is with modifying the GLPI profiles. As soon as I click Administration->Profiles and click one of the four default ones (admin, normal, post-only, or super-admin) I get an "Object not found!" message with a 404. This obviously doesn't seem like proper behavior. Has anyone had this problem before? Is there a certain file or something for editing profiles that might need to be replaced?

Any help would be appreciated, I really want to get GLPI integrated into our policies and procedures but I need to be able to create specific types of accounts for certain people first.

Thank you.

Oh, one more thing. I'm using XAMPP and both GLPI and OCS are installed on a Windows Server 2008 server.

Second edit:
It seems the profiles aspect isn't the only one that isn't working properly. I also get a 404 if I try to add a follow-up to a ticket, I receive the message under the "Update" button. Is there something wrong with my install, and if so what can I do to fix it?

Thanks

Last edited by tiuk (2009-01-31 20:36:57)

wawa · 2009-01-31 20:42:34

hello
can you use debug mode ?
it may comes from your installation

tiuk · 2009-01-31 20:46:20

It's entirely possible that when I first installed it I messed something up before reading enough documentation.

I saw the option for debug mode and will turn it on, but I'm not sure where it logs to or anything. If you need me to check somewhere specific I will.

Thanks

tiuk · 2009-01-31 20:51:57

I see how debug mode works now. I have turned it on and get numerous red boxes in various areas. They almost all seem to say things like this:

PHP ERROR: include(../ajax/dropdownUsersTracking.php) [function.include]: failed to open stream: No such file or directory in C:\Program Files\OCS Inventory NG\xampp\htdocs\glpi\inc\ajax.function.php at line 62
PHP ERROR: include() [function.include]: Failed opening '../ajax/dropdownUsersTracking.php' for inclusion (include_path='.;C:\Program Files\OCS Inventory NG\xampp\php\pear\') in C:\Program Files\OCS Inventory NG\xampp\htdocs\glpi\inc\ajax.function.php at line 62

I assume that means I'm missing something, would I be better off to reinstall (something I'd rather avoid doing since I have already spent a considerable amount of time customizing), or can I simply replace what is missing?

Thanks

wawa · 2009-01-31 20:53:10

yes you've got an installation problem,
it's like the unzipping wasn't complete

tiuk · 2009-01-31 21:20:30

Can I simply copy the complete glpi over the one in my htdocs folder and have it fill in what is missing, or would I lose my customizations? I'm not sure if it's all stored in the database or if there are config files somewhere.

Thanks

wawa · 2009-01-31 21:26:13

if you didn't modified the php pages, then everything is stored in DB

tiuk · 2009-01-31 21:30:43

I haven't. Thanks, I'll try that.

tiuk · 2009-01-31 21:45:21

Copying the directory over my existing one seems to have worked. I have no more red boxes in debug mode and haven't seen any 404s. Thank you very much for your help.

And to the developers; this is an excellent product, thank you so much.

wawa · 2009-01-31 21:48:00

you're welcome,
I close the thread

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#1 2009-01-31 19:12:30

Problem editing profiles in GLPI 0.71.5

#2 2009-01-31 20:42:34

Re: Problem editing profiles in GLPI 0.71.5

#3 2009-01-31 20:46:20

Re: Problem editing profiles in GLPI 0.71.5

#4 2009-01-31 20:51:57

Re: Problem editing profiles in GLPI 0.71.5

#5 2009-01-31 20:53:10

Re: Problem editing profiles in GLPI 0.71.5

#6 2009-01-31 21:20:30

Re: Problem editing profiles in GLPI 0.71.5

#7 2009-01-31 21:26:13

Re: Problem editing profiles in GLPI 0.71.5

#8 2009-01-31 21:30:43

Re: Problem editing profiles in GLPI 0.71.5

#9 2009-01-31 21:45:21

Re: Problem editing profiles in GLPI 0.71.5

#10 2009-01-31 21:48:00

Re: Problem editing profiles in GLPI 0.71.5

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