"Invalid email" on some LDAP user accounts

Chakindra · 2009-01-29 16:02:18

Our 0.71.5 GLPI server is linked to our Windows 2003 AD, and it authenticates the user accounts using the AD. All this works fine and well for most users, but some users have complained about having to manually enter their e-mail addresses, when they want to file a ticket.

I have checked their GLPI accounts, and they all have a red label named "Invalid email" next to the entry field for the e-mail address. I can manually enter their correct e-mail address and update their GLPI account, but if I then force a synchronisation with the AD, or if I ask the user to login to GLPI, then the e-mail address is wiped and replaced with the red "Invalid email" error message next to the then empty field.

I have tried looking at the AD accounts of the users in questions, and while some of them have e-mail aliases, others don't.

Any suggestions, please?

tsmr · 2009-01-29 16:18:03

in ldap configuration of glpi ? what is the attribute of Mail ?

Chakindra · 2009-01-29 16:26:01

Actually, no. The error message "Invalid email" is shown under "Administration > Users > (username)".

If you just look at the list of users under "Administration > Users", and then sort the list by the e-mail address column, then the users having the problem will have no e-mail addresses listed.

This problem affects app. 10 users out of 190. So it works for most, but not for some.

Chakindra · 2009-02-01 08:11:52

No suggestions?

JMD · 2009-02-01 14:30:45

The message "invalid email" is just for information. It's would not block GLPI.

Could you give an example of problematic email adress ?

Chakindra · 2009-02-01 17:07:38

GLPI is not being blocked on the accounts.

The problem is as follows: The accounts show the "Invalid email", and the users in question are forced to enter their email addresses every time, they wish to log a case.

There are no special characters present in any of the e-mail addresses, which are having the problem. We keep a very simplistic account naming convention, yet the following accounts are having the problem:

ab@domain.dk
pb@domain.dk
bbp@domain.dk
mma@domain.dk

(Of course, domain.dk is not the domain name...)

MoYo · 2009-02-02 04:35:55

such email match regular expression used in GLPI :
^[a-zA-Z0-9]+([_\\.-][a-zA-Z0-9]+)*@([a-zA-Z0-9]+([\.-][a-zA-Z0-9]+)*)+\\.[a-zA-Z0-9]{2,}$

I do not understand.
Do you have spaces at the begin or the end ?

Chakindra · 2009-02-02 09:15:21

I'm glad that I'm not the only one confused by this bizarre problem.

There are no spaces at all in any of the e-mail addresses.

Chakindra · 2009-02-18 14:32:31

I take it that nobody has any suggestions then?

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#1 2009-01-29 16:02:18

"Invalid email" on some LDAP user accounts

#2 2009-01-29 16:18:03

Re: "Invalid email" on some LDAP user accounts

#3 2009-01-29 16:26:01

Re: "Invalid email" on some LDAP user accounts

#4 2009-02-01 08:11:52

Re: "Invalid email" on some LDAP user accounts

#5 2009-02-01 14:30:45

Re: "Invalid email" on some LDAP user accounts

#6 2009-02-01 17:07:38

Re: "Invalid email" on some LDAP user accounts

#7 2009-02-02 04:35:55

Re: "Invalid email" on some LDAP user accounts

#8 2009-02-02 09:15:21

Re: "Invalid email" on some LDAP user accounts

#9 2009-02-18 14:32:31

Re: "Invalid email" on some LDAP user accounts

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