Forum GLPI-Project

alexson

Member

Registered: 2009-01-26

Posts: 3

problems with mail tracking

I was wondering if there is anything else needed to be configured for the mail tracking to work. On the Mail Gateways section I configured an imap account with propers settings:

imap hostiname with SSL, NO-TSL, NO-VALID-CERT with port 993 and correct username and password. When I click on "Get email tickets now" I get the following message:

Number of available and retrieved emails: 0

But there are mails on that account, old and unread. What could be the problem?

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: problems with mail tracking

Version (OS, GLPI, ...) ?
ISP or mail server ?

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Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

alexson

Member

Registered: 2009-01-26

Posts: 3

Re: problems with mail tracking

Thanks anyway, apperently I needed to remove parameters from email and port field, even though they are correctly assigned. Had to do this by trial and error

tiuk

Member

Registered: 2009-01-31

Posts: 16

Re: problems with mail tracking

I had the same issue. To get it to work all I filled in was the name (of the gateway), server, login, and password, I left everything else blank (including pop/imap selection).