Is it Possible to Automaticly Generate Tickets from Emails

darknova · 2009-01-14 01:35:52

Hi,

I have searched the forum but can't find a "How to guide.." on how to do this.

If someone can give me a hand on how I accomplish this, I'd be very grateful.

Cheers

DK

remi · 2009-01-14 07:39:21

Just configure your "mail gateway".

All email send to this address will be add a new ticket.

++

darknova · 2009-01-15 20:10:08

I've been using Ubuntu with GLPI... is there any good "how guides on how to setup a mail gateway" which anyone found useful which could help me set it up on ubuntu.

JMD · 2009-01-15 21:19:20

You juste have to have a valide pop or imap count and ton configure GLPI to collect ticket on this.

It's not a specific processs for unbuntu or other....

darknova · 2009-01-29 15:41:24

I have GLPI setup on a web host... i have configure the mail gateway as the following

Mail Gateway: 1
Name: Mailgateway

Server: imap.gmail.com
Connection options IMAP / SSL/ / NO-VALIDATE-CERT
Email (option)
Port (optional)
Resulting connection parameter {imap.gmail.com/imap/ssl/novalidate-cert}
Login: myemailadd@gmail.com
Password: mypassword

Then I click "update"... then I click "Get email tickets now" and then GLPI freezes for about 2 minutes, then comes back with the error message "connection failed" can someone help me resolve this!

Cheers

Robin

remi · 2009-01-29 19:27:08

gmail requires TLS which is not supported in 0.71.

+

darknova · 2009-01-29 23:19:58

Cheers for the feedback... I also had connection failure with another provider... I find out that I couldn't use non-ascii characters for the password... will this be resolved in the future?

remi · 2009-01-30 08:08:38

I don't see any issue with the stored non ascii password.... (check in the glpi_mailgate table)

+

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#1 2009-01-14 01:35:52

Is it Possible to Automaticly Generate Tickets from Emails

#2 2009-01-14 07:39:21

Re: Is it Possible to Automaticly Generate Tickets from Emails

#3 2009-01-15 20:10:08

Re: Is it Possible to Automaticly Generate Tickets from Emails

#4 2009-01-15 21:19:20

Re: Is it Possible to Automaticly Generate Tickets from Emails

#5 2009-01-29 15:41:24

Re: Is it Possible to Automaticly Generate Tickets from Emails

#6 2009-01-29 19:27:08

Re: Is it Possible to Automaticly Generate Tickets from Emails

#7 2009-01-29 23:19:58

Re: Is it Possible to Automaticly Generate Tickets from Emails

#8 2009-01-30 08:08:38

Re: Is it Possible to Automaticly Generate Tickets from Emails

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