Mail Gateway not "automatic"

rsprik · 2008-12-10 21:57:42

- Upgraded from 0.68 to latest GLPI 0.71.3
- Running on Ubuntu, just upgraded to 8.04 LTS
- Apache/2.2.8 (Ubuntu) PHP/5.2.4-2ubuntu5.4 with Suhosin-Patch mod_perl/2.0.3 Perl/v5.8.8

Problem: Mail gateway works for ticket creation when manually click on "Get email tickets now"... but they are not being imported automatically (every 6 minutes supposedly, correct?)

Roger Sprik

*** UPDATE ****
If I perform some unlrelated activity in GLPI (I just added a Knowledgebase Article)... then it seems to check the mail... but if completely "offline" it seems to not be checking automatically.

Last edited by rsprik (2008-12-10 23:05:36)

JMD · 2008-12-11 00:29:56

It's normal...

Please read this http://glpi-project.org/wiki/doku.php?i … ig:crontab

It's in french but you could use google translation to have it english.

rsprik · 2008-12-11 00:52:13

Merci

Between my Spanish and Google translation I can understand the post about setting up cron.

Thank you for your reply and thank you for such a wonderful program. We use GLPI with OCS to manage our school inventory of Macs and PCs and our helpdesk. We find it to be a great tool.

Roger Sprik
Technology Director
Valley Christian Schools
Cerritos, California

JMD · 2008-12-11 00:57:51

Thank you for your interest on GLPI

rsprik · 2008-12-11 21:13:12

For those interested... for our Ubuntu installation, the crontab solution that works on our server (Ubuntu 8.04 LTS)... and everything is on a single server...

You must edit the crontab under the www-data user (use sudo su - www-data to switch)... then crontab -e

*/5 * * * * /usr/bin/php5 /var/www/glpi/front/cron.php &>/dev/null

Your mileage may vary

Even though the crontab is set to run every 5 minutes... I see up to 15 minutes sometimes... but we can live with that... I'm seeing the emails come through even when no activity in GLPI.

Roger Sprik

JMD · 2008-12-11 21:24:02

For the delay it's normal, If you want to have more precise cron action, you need to stimulate the pseudo cron stronger.

Run your crontab every minutes for example.

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#1 2008-12-10 21:57:42

Mail Gateway not "automatic"

#2 2008-12-11 00:29:56

Re: Mail Gateway not "automatic"

#3 2008-12-11 00:52:13

Re: Mail Gateway not "automatic"

#4 2008-12-11 00:57:51

Re: Mail Gateway not "automatic"

#5 2008-12-11 21:13:12

Re: Mail Gateway not "automatic"

#6 2008-12-11 21:24:02

Re: Mail Gateway not "automatic"

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