Forum GLPI-Project

sebastienBillard

Member

Registered: 2008-06-30

Posts: 16

Helpdesk documentation

Is there any documentation anywhere for the helpdesk part of GLPI?

How to setup rules to email/page groups based on priority of tickets.
How to stop someone from closing a ticket without inputing a reason/documentation.

Just a place I can read on the features, and ability to customize GLPI's helpdesk functions through the interface.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Helpdesk documentation

You could have a look in the wiki. the french section is more up to date.

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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