Forum GLPI-Project

BrainSCAN

Member

From: Spain

Registered: 2006-12-11

Posts: 86

The rules only apply when the ticket is created?

Hello.

I want to allow some technicians to assign an issue to a different group which is in a different entity.

I have thought of using rules to do that. In that way, when a user creates an issue is is automatically (by rules) assigned to a group of technicians.

If that group of technicians can't fix it and they want to change the assignation they only have to change the issue category, and a rule sees the new categoryand assigns it automaticcaly to the group of the new category.

Unfortunately that doesn't work. It seems that rules are only used when the issue is created, but if you edit it after then the rules arent applied.

Am I wrong or I configured something incorrectly.

Regards.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: The rules only apply when the ticket is created?

yes it's true rules are applied only on ticket creation.

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: The rules only apply when the ticket is created?

You can only assign a ticket to the group of the entity of the ticket.

But "recursive" groups will be available in next version (0.72) which will allow you do some cross entities ticket management.

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BrainSCAN

Member

From: Spain

Registered: 2006-12-11

Posts: 86

Re: The rules only apply when the ticket is created?

It's a pity that rules are onle executed on ticket creation. It could be great to have an option to define if you want rules to be executed only on ticket creation or on every ticket change.

I'll wait anxious for version 0.72 :-)