[webservices]: method glpi.setTicketAssign return Command not allowed

yllen · 2015-09-03 10:49:15

Have you call call methodSetMyEntity to affect entity ConectarIgualdad before call methodsetTicketAssign?

damian · 2015-09-03 17:39:18

Yes!, please take a look at post #18, I send SetMyEntity(1) just before setTicketAssing

yllen · 2015-09-04 09:54:14

What is the status of your ticket?

damian · 2015-09-04 13:58:37

yllen wrote:

What is the status of your ticket?

The ticket is open (planned)

yllen · 2015-09-04 18:11:19

I don't understand, i have no problem with webservices at my job.

damian · 2015-09-04 23:21:13

yllen wrote:

I don't understand, i have no problem with webservices at my job.

Have you glpi 8.5.4 and webservices 1.5.0 ?

damian · 2015-09-05 16:20:44

yllen wrote:

I don't understand, i have no problem with webservices at my job.

In your banner you said that you have GLPI 0.83.8 svn and GLPI 0.85 SVN I was asking if we're testing the bug in the same software enviroment

Last edited by damian (2015-09-05 21:24:10)

LaDenrée · 2015-09-06 11:04:16

Behavior confirmed :

GLPI 0.85.4/WEBSERVICES 1.5.0/ Wampserver 2.4

using xmlrpc ;
webservices called from a test.php file;

logged in : reponse OK
set my entity to "1" (same as ticket) response : OK entity set
set my profile to "4" response : OK profile set to super admin
call setticket assign : response KO : xmlrpc error(16): Command not allowed

ticket is ok, I can assign ticket to me in helpdeskinterface in this entity with this profile.

still investigating, but really looks like a bug, isn't it ?

LaDenrée · 2015-09-06 14:07:23

here's SQL query used by checkusersRights : ( methodcommon.class.php)

$query = "SELECT `glpi_profilerights`.`rights`
FROM `glpi_profilerights`
LEFT JOIN `glpi_profiles`
ON (`glpi_profiles`.`id` = `glpi_profilerights`.`profiles_id`
INNER JOIN `glpi_profiles_users`
ON (`glpi_profiles`.`id` = `glpi_profiles_users`.`profiles_id`)
WHERE `glpi_profiles_users`.`users_id` = '$user'
AND `glpi_profilerights`.`name` = '$right'
AND (`glpi_profilerights`.`rights` & ". $valright.") ".
getEntitiesRestrictRequest(" AND ", "glpi_profiles_users", '', $entity, true);

I think ")" is missing somewhere. I would write :

$query = "SELECT `glpi_profilerights`.`rights`
FROM `glpi_profilerights`
LEFT JOIN `glpi_profiles`
ON (`glpi_profiles`.`id` = `glpi_profilerights`.`profiles_id`)
INNER JOIN `glpi_profiles_users`
ON (`glpi_profiles`.`id` = `glpi_profiles_users`.`profiles_id`)
WHERE `glpi_profiles_users`.`users_id` = '$user'
AND `glpi_profilerights`.`name` = '$right'
AND (`glpi_profilerights`.`rights` & ". $valright.") ".
getEntitiesRestrictRequest(" AND ", "glpi_profiles_users", '', $entity, true);

LaDenrée · 2015-09-06 14:13:52

That was it.

now it works fine.

damian · 2015-09-06 16:14:06

YES!....! I confirm!! I modify methodcommon.class.php and now is working as expected!

Thank you ....
Can you fix this in the new version?

PD: I find 2 more bugs, One is posted to this phorum (related to (I think) a bug in methodinventaire.class.php line 579 ) and the other I found this week related to glpi.getTicket (shows ticket not found when the ticket exists and I have permission to see and modify it) . Can you also help me with those bugs?

Again, Thank You in advance!

yllen · 2015-09-06 18:09:50

Corrigé

Forum GLPI-Project

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#26 2015-09-03 10:49:15

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#27 2015-09-03 17:39:18

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#28 2015-09-04 09:54:14

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#29 2015-09-04 13:58:37

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#30 2015-09-04 18:11:19

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#31 2015-09-04 23:21:13

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#32 2015-09-05 16:20:44

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#33 2015-09-06 11:04:16

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#34 2015-09-06 14:07:23

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#35 2015-09-06 14:13:52

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#36 2015-09-06 16:14:06

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

#37 2015-09-06 18:09:50

Re: [webservices]: method glpi.setTicketAssign return Command not allowed

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