Forum GLPI-Project

dtech

Member

Registered: 2008-07-07

Posts: 1

Pre Written Responses to tickets?

Thanks in advance for helping answer this question. I have searched the forum for any mention or ability to create pre-written responses to clients for ticket situations that may repeat themselves very often over time. OTRS allows this when answering client requests, and I would like to make this happen in GLPI as it's the one of the major requirements for the ticketing system I am trying to set up.

This would be something like:

Accepted: Reason

Body Text

Denied: Reason

Body Text

Etc...

Thanks again

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Pre Written Responses to tickets?

it is not possible now but it is planned to link knowbase and helpdesk.
Then, knowbase can contain prewritten responses

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MoYo - Julien Dombre - Association INDEPNET
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augusto.ferronato

Member

From: Brasilia - DF / Brasil

Registered: 2008-03-19

Posts: 190

Re: Pre Written Responses to tickets?

Moyo
Which version is planned implement this?

Thanks

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