administration>rules>business rules for tickets>
create a rule "MyfirstRule"
active=YES
use rule for : ADDcrtieria :
Category - Name is 1C
action
SLA time to resolve: MySlaCorrecpondingTo1CCategory
thank you
]]>create a rule "MyfirstRule"
active=YES
use rule for : ADD
crtieria :
Category - Name is 1C
action
SLA time to resolve: MySlaCorrecpondingTo1CCategory