2019-06-18T05:18:08ZFluxBBhttps://forum.glpi-project.org/viewtopic.php?id=170143It is not possible.
What You can do is : Change status in main ticket dropdown Édit description and add your solution Save ticket
]]>https://forum.glpi-project.org/profile.php?id=383202019-06-18T05:18:08Zhttps://forum.glpi-project.org/viewtopic.php?pid=363598#p363598Hi at all, I'm doing various test to GLPI before put it in production. I have a big doubt about Ticket. Let say a user open a ticket for a problem. After I resolved the problem, I want to close writing down the solution. I know I can go to "processing ticket" -> solution -> write down the solution and press add. I want to know if, inside the "ticket" main mask, there is a place where i can put the solution comment which will close the ticket (My effort is to avoid a lot of click by going inside processing ticket -> solution -> comment)