2018-01-08T10:23:29ZFluxBBhttps://forum.glpi-project.org/viewtopic.php?id=160192Thanks for reply,
We have to create criteria in business rules or else in SLA's Please tell me the steps.
]]>https://forum.glpi-project.org/profile.php?id=546422018-01-08T10:23:29Zhttps://forum.glpi-project.org/viewtopic.php?pid=342273#p342273Hello , you can create Escalation level for SLA with the criteria Automatic reminder of SLT - Send - Yes. and create a notification with even as Automatic Reminder of SLAs. Recipient you can add Administrator.]]>https://forum.glpi-project.org/profile.php?id=538182018-01-08T06:58:10Zhttps://forum.glpi-project.org/viewtopic.php?pid=342262#p342262Hello can anyone please respond for this]]>https://forum.glpi-project.org/profile.php?id=546422018-01-08T05:06:38Zhttps://forum.glpi-project.org/viewtopic.php?pid=342254#p342254Hi All,
Admin Should get notification when SLA is breached and also when incident is escalated.