I made two test.
First of all I had created three identical tasks with reminder from one user (https://imgur.com/a/iAd2Qxa)
1: https://imgur.com/a/5NYQLZk
2: https://imgur.com/a/ScNE7Ny
3: https://imgur.com/a/QUqRMuP
All tasks have different technician in charge
planningrecall automatic action log shows that all three reminders had processed (https://imgur.com/a/hl22Dv4).
However all three reminders had received only by creator (https://imgur.com/a/y8fWU9b https://imgur.com/a/NNvz4KR).
Then I had created two identical tasks with reminder from two users (https://imgur.com/a/bvVDgbJ)
1: https://imgur.com/a/GLlAkMN
2: https://imgur.com/a/D322NBF
All tasks have creator as technician in charge
planningrecall automatic action log shows that all two reminders had processed (https://imgur.com/a/Ripy6lf).
However only one user has received reminder (https://imgur.com/a/dwppSQ7). Generaly only this user (Kurnosov Aleksey) hhave no problem with reciving reminder, all other users (about 900) not reciving reminders. Between two users from my example only one difference - one of them (Kurnosov Aleksey) is Super Admin in root entity, while another (Sapozhnikov Dmitry) is Super Admin in entity where ticket created.
I'm using GLPI 9.2.3
Notification settings:
https://imgur.com/a/TGkhT4E
https://imgur.com/a/AQly86j
1 - 4 in Screenshot: https://i.imgur.com/wvGREkz.png
I test it on 9.2.1 it works.
https://i.imgur.com/JSXIGkT.png
More information about this feature https://github.com/glpi-project/glpi/issues/695
]]>BUT notifications send normally if task technician is super admin in root entity.
]]>I created a Ticket task. Scheduled a reminder at a specified time, but a notice in the mail not come
1. The message queue is empty
2. "Automatic action - planningrecall" is runs
3. in logs "Automatic action - planningrecall" - at the specified time is present the message "1 Action completed, fully processed"
4. in logs "/var/www/files/_log/mail.log" no record of sending messages at a specified time
5. but notifications creating tickets come successfully
GLPI 9.1.1
]]>