Forum GLPI-Project

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Stats (and other bits) by Entity

Please excuse me for so may questions over the last few days, but I'm trying to understand the system...

I have created some entities as follows
Entity 1)  "Schools"
Entity 2)  "AnyTown School" as a child of "Schools"
Entity 3)  "AnotherTown School" as a child of "Schools"

I have created 1 helpdesk ticket for "AnyTown school"
I have created 2 helpdesk tickets for "AnotherTown School"
I have created 4 helpdesk tickets as the root user.

If I go into Global stats as "Root Entity (Show All)" I see that there are 7 tickets.
If I go into Global stats as "Schools" I see that there are 0 tickets.
If I go into Global stats as "AnyTown School" I see that there is 1 ticket.
If I go into Global stats as "AnotherTown School" I see that there are 2 tickets.

I would have expected that if I selected "Schools" I would have seen 3 tickets.
Can anyone tell me if it is possible (and how) to configure it so that an entity shows the sum of any tickets in it AND any of it's child entities?

Thanks for your assistance

P.s. I am using GLPI 0.70.2

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GLPI 0.78.1 ... but planning to upgrade soon!

merlinpr

Member

Registered: 2007-10-12

Posts: 8

Re: Stats (and other bits) by Entity

Before getting into the more complicated things...is the profile for the account you are using set as dynamic (D) or recursive (R)?

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Stats (and other bits) by Entity

1) To see an entitiy and it s children you must select the arrow near the name of the entity.

2) Recursive mean that the profile could see the entity and it s children

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Re: Stats (and other bits) by Entity

1) To see an entitiy and it s children you must select the arrow near the name of the entity.

Thanks JMD - that was where I was going wrong That's cool, thanks.
Regards,
Chris.

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GLPI 0.78.1 ... but planning to upgrade soon!

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Stats (and other bits) by Entity

I close

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir