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#1 2008-02-05 10:58:31
- steffens
- Member
- From: Hamburg
- Registered: 2008-01-17
- Posts: 60
Ticket follow up or ticket update by mail possible?
Hello all,
is it possible to create a follow up or an update to an existing ticket (ticket number) by mail?
Cause: Most tickets are going into system by mail -> requester gets a notification of this creation with ticket ID and so on -> requester likes to update ticket by answering to this notification.
If not possible, my it possible to merge tickets?
Thank you in advance.
Best regards, Steffens.
OS : Ubuntu 8.04.4 tls on VSphere server
OCS-NG : OCS-NG 2.0 / UTF8
GLPI Productive : 0.80.2 with AD NTLMv1/2 SSO authentication
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#2 2008-02-05 21:07:32
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Ticket follow up or ticket update by mail possible?
Hello all,
is it possible to create a follow up or an update to an existing ticket (ticket number) by mail?
If not possible, my it possible to merge tickets?
Twice no for the moment. Sorry.
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#4 2008-02-05 21:37:12
- steffens
- Member
- From: Hamburg
- Registered: 2008-01-17
- Posts: 60
Re: Ticket follow up or ticket update by mail possible?
Thanks for info!
Best regards!
OS : Ubuntu 8.04.4 tls on VSphere server
OCS-NG : OCS-NG 2.0 / UTF8
GLPI Productive : 0.80.2 with AD NTLMv1/2 SSO authentication
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#5 2008-02-06 12:49:20
- steffens
- Member
- From: Hamburg
- Registered: 2008-01-17
- Posts: 60
Re: Ticket follow up or ticket update by mail possible?
Sorry, forgot one question!
Is there a roadmap for this issue?
Best regards, Steffens.
OS : Ubuntu 8.04.4 tls on VSphere server
OCS-NG : OCS-NG 2.0 / UTF8
GLPI Productive : 0.80.2 with AD NTLMv1/2 SSO authentication
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#6 2008-02-07 23:47:59
- steffens
- Member
- From: Hamburg
- Registered: 2008-01-17
- Posts: 60
Re: Ticket follow up or ticket update by mail possible?
Do you may have an answer for me? Thank you!
Best regards, Steffens.
OS : Ubuntu 8.04.4 tls on VSphere server
OCS-NG : OCS-NG 2.0 / UTF8
GLPI Productive : 0.80.2 with AD NTLMv1/2 SSO authentication
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#8 2008-02-08 11:29:26
- steffens
- Member
- From: Hamburg
- Registered: 2008-01-17
- Posts: 60
Re: Ticket follow up or ticket update by mail possible?
Sorry again, but for which release, thank you!
OS : Ubuntu 8.04.4 tls on VSphere server
OCS-NG : OCS-NG 2.0 / UTF8
GLPI Productive : 0.80.2 with AD NTLMv1/2 SSO authentication
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