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#1 2007-10-03 16:02:22

tmarkel
Member
Registered: 2007-10-03
Posts: 5

Unable to assign to a technician 0.7RC1

When opening a ticket, I am unable to assign it to a technician.  The drop-down contains [Nobody].  This is a brand-new install.  Am I missing any setup information in order to assign the ticket to a technician?

Thanks in advance,

Tony

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#2 2007-10-03 16:32:38

tmarkel
Member
Registered: 2007-10-03
Posts: 5

Re: Unable to assign to a technician 0.7RC1

Actually, it looks like any user drop-down does not contain any data

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#3 2007-10-03 22:11:01

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: Unable to assign to a technician 0.7RC1

you have some users in GLPI ?


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

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#4 2007-10-09 14:16:22

tmarkel
Member
Registered: 2007-10-03
Posts: 5

Re: Unable to assign to a technician 0.7RC1

I have all my users from AD imported into GLPI.  That worked very well.  If I put a "*" in the text field just before the drop-down, I can see all of my technicians.  Otherwise, the field says "nobody".

Thanks,

Tony

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#5 2007-10-09 17:23:37

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: Unable to assign to a technician 0.7RC1

Desactivate ajax in your glpi configuration


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

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#6 2007-10-10 22:47:42

tmarkel
Member
Registered: 2007-10-03
Posts: 5

Re: Unable to assign to a technician 0.7RC1

That worked, although I think we like the ajax search better.  Thanks for the help!

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