Forum GLPI-Project

techdreamer

Member

Registered: 2018-05-24

Posts: 12

[resolved] No interface is displayed after successful login

after login this is what's displayed:

I'm using an admin level account. this has worked in the past and I'm not really sure what changed. I have tried looking this situation up, but it seems to be too vague for a proper solution to be found. the behaviour is replicated regardless of browser (I tried Google Chrome, Mozilla Firefox and Edge).

Last edited by techdreamer (2018-05-25 19:43:03)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

http://forum.glpi-project.org/viewtopic.php?id=161435

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

Thank you for your reply, I have seen that post already and checked that everything on the list is installed. Sadly, the issue persists. it's also slightly different, as I don't receive any error, my login is accepted, it just doesn't load the interface.

I've seen a screenshot of a self test in someone's post, but I don't know how to run it/access it.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

Do you have this problem with all logins or only ldap or only one ?
Did you check the logs ?

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

- there are only local users, no LDAP integration;
- tried with both admin accounts, other users are not permitted to login; both logins have the same output;
- there are no addons/plugins;
- this is only used as a manual inventory system for now;

where do I find the logs and what should I be looking for?

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

glpi/files/_log
check the files for php, login, mysql after you have tried to login and see if there are new lines

Or http://forum.glpi-project.org/viewtopic.php?id=14505

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

wasn't able to find the proper log files, but I found now. see post below.

Last edited by techdreamer (2018-05-25 13:25:10)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

/var/www/glpi/files/_log
or
/var/www/glpi/files/_logs
There are the log files.

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

found the following log files:

/var/www/glpi/files/_log/
cron.log        event.log       php-errors.log  remove.txt      sql-errors.log

cron.log
no issues

event.log
only has login attempts, either successful or not

php-errors.log
last errors are from April:
2018-04-12 17:45:11 [@removed]
  From DBmysql::optimize_tables() in /var/www/glpi/inc/dbmysql.class.php line 575
  Cannot launch automatic action : crashed tables detected

remove.txt
dummy file

sql-errors.log
last errors are from 3 weeks ago:
*** MySQL query error:
  SQL: SHOW COLUMNS FROM `glpi_crontasklogs`
  Error: Table 'glpi_crontasklogs' is marked as crashed and should be repaired
  Backtrace :
  inc/dbmysql.class.php:407
  inc/commondbtm.class.php:831                       DBmysql->list_fields()
  inc/crontask.class.php:315                         CommonDBTM->add()
  inc/crontask.class.php:833                         CronTask->end()
  front/cron.php:66                                  CronTask::launch()

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

maybe you have more chrashed tables. please check and repair. I believe there a few threats her but it could be faster if you google mysql table scan & repair commands

glpi_crontasklogs' is marked as crashed and should be repaired.

Last edited by KKAdmin (2018-05-25 13:30:18)

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

I've run

mysqlcheck --auto-repair -u root -p glpi glpi_crontasklogs

and

mysqlcheck -u root -p --auto-repair --check --all-databases

both said the tables are ok

after restart, same problem is encountered.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

Different / new logs entries ?

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GLPI 9.3.3

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

GLPI Version ? OS version ?

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

Different / new logs entries ?

nothing new added to any of the logs. old entries still there, but I assume that's logical.

GLPI Version ? OS version ?

// Current version of GLPI
define("GLPI_VERSION","9.1.6");
define("GLPI_SCHEMA_VERSION","9.1.3");
define('GLPI_YEAR', '2017');

OS:
Distributor ID: Ubuntu
Description:    Ubuntu 17.10
Release:        17.10
Codename:       artful

Last edited by techdreamer (2018-05-25 16:03:35)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

It's not the best or really correct version but can you show what version is mentioned in  /var/www/glpi/CHANGELOG.md (not CHANGELOG.txt)

Last edited by KKAdmin (2018-05-25 16:13:29)

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

that file only has this in it:

See on the website for the changelog : http://glpi-project.org

however in /var/www/glpi/config/define.php I found the following information:

// Current version of GLPI
define("GLPI_VERSION","9.1.6");
define("GLPI_SCHEMA_VERSION","9.1.3");
define('GLPI_YEAR', '2017');

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

php -i
or
php -v

I'm not sure if 9.1.6 can work with php 7 but i'm not sure with the ubuntu 17.10 php version.

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

PHP 7.1.17-0ubuntu0.17.10.1 (cli) (built: May  9 2018 17:28:01) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.1.0, Copyright (c) 1998-2018 Zend Technologies
    with Zend OPcache v7.1.17-0ubuntu0.17.10.1, Copyright (c) 1999-2018, by Zend Technologies

I now realise how little information I have given in my first post, I'll be more careful in the future.

regarding what works and what doesn't, this installation worked fine until a couple of days ago when I decided to set up a static IP in another range and install all the available updates. I have since changed it back, but now I get the above.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

You changed your ip setting back but not the software version or what do you mean exactly.

I have since changed it back, but now I get the above.

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

You changed your ip setting back but not the software version or what do you mean exactly.

I have since changed it back, but now I get the above.

Sorry, I changed the IP back. the updates are still installed.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [resolved] No interface is displayed after successful login

I don't know if 9.1.6 is compatible with php 7.1.
You could update to 9.2.3 it can 7.1 and 7.2 also see. (9.2: GLPI now requires minimum version of 5.6 for PHP, but has also been tested with PHP 7, 7.1 and even 7.2!)

Please check all https://glpi-install.readthedocs.io/en/ … sites.html

BUT I believe you have only missing php extensions see also in prerequisites.

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GLPI 9.3.3

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

is there a way to update via CLI without reinstalling GLPI altogether?

I've tried accessing /update/update.php via the broswer and I get redirected to /front/central.php where again, nothing is displayed.

techdreamer

Member

Registered: 2018-05-24

Posts: 12

Re: [resolved] No interface is displayed after successful login

ok, so I managed to fix this. here's what I did:

I've run "php -m" and checked the installed modules against the list here: https://glpi-install.readthedocs.io/en/ … sites.html
then I've used "apt-get install php7.1-curl" to install all the missing modules (replace php version and extension as needed).

KKAdmin, thank you very much for your help, it's appreciated. You've pushed me in the right direction and I fixed this now!