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#1 2018-05-24 17:52:38

EricP5
Member
Registered: 2017-06-01
Posts: 4

Add ticket is auto assign with web service user ?

Hello

When I add a ticket with API , this ticket is automatically assign to my web service user created for authentication

Someone know why ?  and how I can not assign it .

We Have rules for assign ticket but it s just rules for group assign.

Thanks

Last edited by EricP5 (2018-05-24 17:54:46)

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#2 2018-05-24 18:53:05

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,145

Re: Add ticket is auto assign with web service user ?

Hi
glpi version ?
check web service User preferences :  it might have select me as technician checked


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GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2018-06-25 09:52:17

EricP5
Member
Registered: 2017-06-01
Posts: 4

Re: Add ticket is auto assign with web service user ?

Ok thanks !

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