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#1 2018-05-17 17:04:01

MarkIss
Guest
Registered: 2017-12-18
Posts: 8

Problem with documnts

Hi all,

I have a problem with documents, i'll try to explain:

1) I recieve a ticket #1134 as example. There are some attached documents, I am loggined in the system as a specialist. The documents are not availeble, I can't open it.

18c889cd41ec4a2b7.th.jpg

2) When I log in as Super-Admin I am able to open all the documents. But the file is a document to another ticket #64, you can see this at the screenshot below

2e7f9a3847957df94.th.jpg

It seems the problem is with files have the same names. Can I fix this?
When I click to associated files - there are a lot of associated tichets

324e024577c2c95a2.th.jpg

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