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#1 2018-05-15 19:12:42

Ice72
Member
Registered: 2018-05-09
Posts: 3

Mail connector on GLPI v 9.2.3

Hi,

I have configured a POP receiver. It works but when I force an "get email ticket now"
I obtain a pop-up which tell me that the email is refused.

I have put to yes the option "Allow anonymous ticket creation (helpdesk.receiver)"
in "setup/general/assistance" but it not works again.

I also defined two GLPI users with same users with which I send and receive email but
also these aren't useful.

I have some doubt about the "Rules for assigning a ticket created through a mails receiver"
configuration.  Is there any howto for this?

If not, there is some way to debug the mail receiving (and rule apply) process?

TIA
Roberto C.

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#2 2018-05-15 23:02:48

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Mail connector on GLPI v 9.2.3

make sure than the email sender adress is different from glpi admin email. ( this happens sometimes when testing )


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2018-05-16 06:35:25

Ice72
Member
Registered: 2018-05-09
Posts: 3

Re: Mail connector on GLPI v 9.2.3

Hi,

thanks for you reply.  The GLPI setup admin has account "glpi" (and no mail addr defined);
the user which I would assigned tickets has account and mail defined as "glpi@mydomain.com"
and has authorization "super-admin".

Is this acceptable?

TIA
Roberto C.

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