Forum GLPI-Project

Lapeste

Member

Registered: 2018-05-11

Posts: 4

Ticket recurrent (cron_tickerecurrent) add random items

Hi every one, sorry but my english its not good, so a try to make my best effort in the language :-).

i have a problem with some tickets recurrent in my GLPI 9.1.6, some this tickets.  add tasks or assings to user that is not declarated in the template of the ticket, for example.

if i schedule a ticket without user in the assigment filed, when automatic action run and make the ticket recurrent, assing in this a ramdom user.

Other problem is that sometimes assings random task of random users.

I need help with this!..

Many regards.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: Ticket recurrent (cron_tickerecurrent) add random items

HI,
do you use any plugins ?
do you have some business rules working ?

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GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

Lapeste

Member

Registered: 2018-05-11

Posts: 4

Re: Ticket recurrent (cron_tickerecurrent) add random items

Hi

My plugins active:

Additionnal fields    1.6.2    GPLv2+    Activo   
Administrador de racks    1.7.0    GPLv2+    Activo   
Alerts    1.3.2.5    GPLv2+    Activo
Aplicaciones Web    2.2.0    GPLv2+    Activo   
Bases de Datos    1.9.0    GPLv2+    Activo   
Certificates    2.2.2    GPLv2+    Activo   
Comportamientos    1.6.0    AGPLv3+    Activo   
Dashboard    0.9.0    GPLv2+    Activo   
Escalado    2.1.0    GPLv2+    Activo   
Formularios    2.5.2    GPLv2    Activo   
FusionInventory    9.1+1.1    AGPLv3+    Activo   
GLPI Modifications    1.1.2    GPLv2+    Activo   
Informes    1.10    GPLv3+    Activo   
Más requerimientos    1.2.6    GPLv2+    Activo   
More Reporting    1.3.1    GPLv2+    Activo   
Show Loading    1.0.0         Activo

I use business rules for add asigned groups in tickets according to the asings users

Lapeste

Member

Registered: 2018-05-11

Posts: 4

Re: Ticket recurrent (cron_tickerecurrent) add random items

For example:

Business rule:

If technician is Fernandez Ezequiel >> Asing group Servers

All the rules are of that type