Forum GLPI-Project

rezhakana

Member

Registered: 2018-01-22

Posts: 10

Clean out Technician When Auto escalation / SLA Run

I have SLA time to resolve with 3 level...
Level 1 | Action --> Assign to Group
Level 2 | Action --> Assign to My Leader
Level 3 | Action --> Assign to my GM

When My leader to assign on ticket and auto escalation to level 3(To my GM), technician assigned two technician my Leader and GM..
How to if i want dispose my leader after escalation to my GM ? How i must configure on my SLA ?
Please help and Guide me..