Forum GLPI-Project

jpuerta

Member

Registered: 2017-03-15

Posts: 1

send email according to state

Hello!..

According to the configuration of glpi, whenever a change is made in the ticket, an email is sent. I need to know if it is possible that this email is sent only when I want. For example, when going from state "a" to status " b "is sent, but when the change is to put the ticket in state" c "mail is not sent. Is it possible?

Thanks!!

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: send email according to state

No it's not possible.
When you use notification for update ticket, notification is sent for all modifications.

You must do want you want in a plugin

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