Forum GLPI-Project

vithort

Member

Registered: 2017-08-25

Posts: 5

[SOLVED] Questions about Statistics tab on Ticket

Hello there!!

I have some questions about the Statistics tab on the Ticket.

I have define the Calendar
Mon-Fri
08:30 - 13:15
13:45 - 17:00

Then I have a ticket.

day 1:
begining at 13:18
luch end: 13:45
end of day: 17:00
expended time day 2: 03:15

day 2:
begining of day: 08:30
close ticket: 08:53
expended time day 2: 00:23

total time on ticket: 03:38

but when i close this ticket, i have this Statistics on Ticket tab:

Dates
Opening date    21-03-2018 13:18
Due date            26-03-2018 13:15
Resolution date    22-03-2018 08:53
Closing date    22-03-2018 08:53

Times
Take into account    41 seconds
Resolution                    4 hours 34 minutes
Closure                    4 hours 34 minutes 46 seconds
Pending

i would understand how the GLPI calculate this times.

Anyone can help me?

Thank you for the attention

Last edited by vithort (2018-03-22 19:19:12)

vithort

Member

Registered: 2017-08-25

Posts: 5

Re: [SOLVED] Questions about Statistics tab on Ticket

sorry, missing information: GLPI 0.90.3

vithort

Member

Registered: 2017-08-25

Posts: 5

Re: [SOLVED] Questions about Statistics tab on Ticket

hey guys, i found the problem.

My Entity was the option "Inheritance of the parent entity" on Calendar. I need to change to works:

Administration > Entities > [My Entity] > Assistance > Calendar